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Retail Store Manager - Family Stores

Karori, Wellington
  • Join a great team
  • Further your retail career
  • Make a difference in your community

We are looking for a savvy and dynamic Retail Store Manager to lead a team of staff and volunteers at our Karori Family Store. People management is a key component of this role, so previous experience in leading a team is essential.

About the role

This is a permanent full-time position of 40 hours per week Tuesday - Saturday.  You will bring vision, zeal, drive and passion to take this store to the next level and beyond growing both our customer and donor relationships. This is no ordinary retail role as you will take charge of pricing and deal with the complexities of processing the flow of donated goods.

Duties include:

  • Managing the overall performance of the store, including financial management
  • Ensuring the store meets key performance indicators in all key areas
  • Setting the direction through effective leadership and the pursuit of operational excellence
  • Driving exceptional customer service led from the shop floor
  • Leading and developing a team and ensuring key relationships are maintained and developed
  • Actively maintain positive communication and effective working relationships
  • Follow the set procedures for making cash, EFTPOS and cheque sales

The successful candidate is:

  • Sympathetic to the aims and mission of The Salvation Army
  • Experienced at leading a team in a customer service environment
  • Physically fit, some lifting will be required
  • Able to relate to people from a diverse range of backgrounds
  • A team builder and player
  • Resilient, positive and people oriented
  • Adaptable and able to work under pressure

This is a wonderful opportunity to put your retail skills to work while also giving back. We provide training and staff can be mentored to gain NCEA credits through retail modules competed with ServiceIQ. You are directly supported in your role by our experienced Wellington City Family Store Manager.


Please email your CV (including referee names) and covering letter along with a completed application form to Grant Key, Family Store Manager, Wellington City -

Our application form can be downloaded from:

Please make your application by 4.00pm on Friday, 2 March 2018, note that advertising will remain live until we have offered the position.

Applicants for this position should have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Police Check.

The Salvation Army is a worldwide evangelical Christian church and human service provider.  It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus.  The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.