You are here

Assistant Store Manager

Westgate Family Store, Auckland
  • Show your passion for sales and leadership;
  • Further your retail career;
  • Make a difference in the community.

This is a full time, permanent position. Monday to Friday, 40 hours per week.

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 3000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is: Caring for people, transforming lives and reforming society.

About the Westgate Family Store

This store is a busy, fast paced environment selling donated second-hand goods operated by The Salvation Army Westgate Corps. The store is vital in raising funds to resource the mission of The Salvation Army in the local area and to facilitate engagement within our community.

About the role/job description

The Assistant Store Manager will provide vital support and assistance in the day-to-day retail operation of our Westgate Family Store. You will work closely in a supportive role alongside the Family Store Manager, acting as Store Manager in the Family Store Manager’s absence.  You will also work with and help lead other staff and volunteers to ensure a high standard of customer service and operational excellence.

Key tasks

  • Give exceptional customer service and encourage repeat custom of both our shoppers and donors;
  • Provide innovation and excellence in the retail environment;
  • Drive sales to help the store to reach its potential;
  • Help develop and lead a team of staff and volunteers;
  • Ensure sales transactions are processed in accordance with policy;
  • Be accurate on the till and with other record keeping.

Person Specification

The successful applicant will have a range of skills and competencies which include:

  • A willingness, commitment and passion to work in accordance with The Salvation Army Mission and Values;
  • Integrity and initiative;
  • Ability to build and maintain excellent customer and donor relationships;
  • An engaging, positive, people-focussed manner;
  • Significant proven experience at leading a team in a customer service (preferably retail) environment;
  • Adaptable and able to work under pressure;
  • Physically fit (lifting will be required);
  • Be flexible with duties, as these will be many and varied;
  • Competence in using retail site technology including Eftpos and a cash register.

Contact information

For more information about this role please contact us by email at


To apply please send your cover letter, CV (including referee details) and completed application form to:

Our application form can be downloaded and needs to be included as part of your application.

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance.

Closing date

Applications close by 5:00 pm Friday, 20 September 2019

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.