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Customer Care Worker

The Good Shop Mobile Shopping Service, Porirua Salvation Army

37.5 hours per week

Are you a customer service superstar who is keen to work in the community to help make a difference? Then come and be part of THE GOOD SHOP - the Mobile Shop you can Trust.

The Salvation Army is a worldwide evangelical Christian church that works to care for people, transform lives, and reform society. With strong social justice values in mind, one of the programmes we’ve developed is The Good Shop, an ethical service providing home shopping and no-interest loans to people on limited incomes.

Based at our Cannons Creek office alongside the Community Loan Worker; you will travel daily around the Porirua area in The Good Shop vehicle. Your functions will include:

  • Responding to all customer enquiry
  • Managing a well-ordered booking process
  • Assisting people to place online grocery purchases. 
  • Facilitating the purchase and delivery of goods through the interest-free programme
  • Promotion of the initiative within the local community
  • Support to the Community Loan Worker as required (a truly collaborative work environment)

You will ideally have an interest in meal planning and nutrition, or at the least a willingness to learn. 

Because our clients come from a diverse range of backgrounds and have complex needs, you’ll need to be comfortable building rapport with a wide variety of people. You’ll be an empathetic sort of person, with a good appreciation for their needs and, of course, a strong desire to improve their social and economic wellbeing.

To succeed in this role you will thrive on the challenge of establishing and advancing this new social innovation. You will enjoy adapting to the needs of an emerging programme, and working to help in succeed. 

Applicants for this role must have a full driver’s licence and clean criminal record. You’ll be able to identify and work within The Salvation Army’s mission and values.

If all this sounds like you, we’d love to hear from you. There’s nothing like going to work every day knowing you’re improving someone’s situation, and being a force for good in the community.

For a copy of the job description or to apply for this role, please contact Nicki Dutton at

Please note applications will be assessed as soon as received.  Applications close on Friday 17th May 2019 unless the position is filled earlier.