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Family Store Manager

Shirley Family Store, Christchurch


Our Family Stores exist to raise funds that enable The Salvation Army to care for people, transform lives & reform society.

We are looking for a savvy and dynamic retail store manager to lead and build a fantastic team of staff and volunteers at our Shirley Family Store. People management is a key component of this role, so previous experience in leading a team is essential.

This is a permanent full-time position of 40 hours per week.  

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 3000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is: Caring for people, transforming lives and reforming society.

About the role

You will be self-motivated and able to bring vision, drive and passion to this store.  This is no ordinary retail role as you will take charge of pricing and deal with the complexities of processing the flow of donated goods.  You need to be passionate about second hand and recycled goods and be able to lead the team by getting in amongst all areas of the business operation. 

Your responsibilities will include:

  • Managing the overall performance of the store, including financial management;
  • Ensuring the store meets key performance indicators;
  • Setting the direction of the store through effective leadership and the pursuit of operational excellence;
  • Driving exceptional customer service led from the shop floor together with stock preparation, collections and deliveries;
  • Leading & developing a team ensuring key relationships are maintained & developed;
  • Actively maintaining positive communication and effective working relationships;
  • Reporting and ensuring Salvation Army policies and procedures are followed.

Person Specification

The ideal candidate will:

  • Be sympathetic to the aims and mission of The Salvation Army;
  • Be business minded and ready to be part of a dynamic environment;
  • Have experience at leading a team;
  • Be physically fit as lifting is required;
  • Be able to relate to people from a diverse range of backgrounds;
  • Be a team builder and player;
  • Be resilient, positive and people orientated;
  • Be adaptable and able to work under pressure;
  • Be diligent and able to follow procedural instructions.

Contact information

For more information about this role including a job description please contact Fraser Kearse by email


To apply please send your cover letter, CV (including referee details) and completed application form to:

Our application form can be downloaded and needs to be included as part of your application.

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Closing date

Applications close by 12 noon on Friday, 20 September 2019.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.