Family Store Retail Assistant – Warehouse | The Salvation Army

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Family Store Retail Assistant – Warehouse

Carlyle Street family Store, Napier
  • Make a difference in your community;
  • Be part of a committed team.

Part-time position, 30 hours per week, 4 days per week

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 2,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

About Napier Salvation Army

The purpose of the Salvation Army is ‘caring for people, transforming lives, and reforming society’.  The Family Stores support this by reflecting the mission in the stores, the community and raising funds to assist its implementation. Carlyle Street is the biggest of our four stores in Napier and part of the Hawkes Bay group of six.

About the role

Specific responsibility for management of incoming donations but also:

  • To assist in all aspects of the retail operation so that the Family Store fulfils its purpose and objectives;
  • To provide excellent customer service;
  • To assist with Family Store duties as directed by the manager (or others who are responsible for assigning store duties). 

Key tasks

  • Assist with stacking and arranging storage of inwards/outwards goods as necessary in line with H&S procedures;
  • Keep Storeroom orderly at all times;
  • Arrange goods so that heavy items are stacked between knee and shoulder height;
  • Ensure 800mm walkways are maintained so staff and customers can move freely;
  • Arrange goods so that items will not fall;
  • Prepare furniture and other goods for display as required.

Person Specification

  • Physically fit with fully functioning shoulders and back. Capable of frequent and ongoing heavy lifting;
  • Good spatial awareness and problem-solving ability;
  • Time management skills to prioritise multiple tasks and keep track of work in progress and complete work within agreed timeframes;
  • Good communication skills, including ability to be clearly understood on the telephone with the ability to relate to people from a diverse range of backgrounds; sensitivity to ethnic, cultural and social issues;
  • Applies good judgement to reading situations and behaving appropriately e.g. if donation is from a deceased estate or move to a care facility;
  • High level of initiative;
  • Basic literacy and numeracy skills;
  • Ability to work cooperatively and productively within a team;
  • Commitment to improving skills;
  • High level of integrity and honesty;
  • Committed to the mission of The Salvation Army.

Essential: When applying for a role with The Salvation Army you will be asked to disclose your vaccination status and provide proof.

Contact information

For more information about this role please contact by email


To apply please send your cover letter, CV (including referee details) and completed application form to:

Our application form can be downloaded from

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Closing date

Applications close by 12 noon on Saturday, 29 January 2022.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.