Family Store Team Leader | The Salvation Army

You are here

Family Store Team Leader

Wanaka Family Store
  • Make your mark;
  • Further your retail career;
  • Make a difference in your community.

Permanent full-time role, 38.5 hours per week

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 2,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

About the role

We are looking for a savvy and dynamic team leader who can lead from the front a fantastic team of staff and volunteers to assist in processing the generous donations from our community, making sure that all donors and customers alike are treated with the respect that they deserve and to ensure that agreed outcomes are met.

This is no ordinary retail role as you will take charge of pricing and deal with the complexities of processing the flow of donated goods.

Our ideal family store team leader will be a hands-on operator with proven abilities to motivate and lead people. You will be excited by the privilege of funding the mission of The Salvation Army through smart retailing decisions and possess the ability to implement processes which make for the smooth running of the store.

You would also have strong people skills – with the ability to lead and motivate a team of volunteer and paid staff offering excellent customer service while being compassionate to all our customers and their varying needs. You would also be committed to maintaining strong links between the Family Store and other Salvation Army Programmes.

Key tasks

  • Building and maintaining excellent customer and donor relationships;
  • Ensuring the store meets key performance indicators in all key areas;
  • Setting the direction through effective leadership and the pursuit of operational excellence;
  • Driving exceptional customer service led from the shop floor;
  • Leading and developing a team and ensuring key relationships are maintained and developed;
  • Actively maintain positive communication and effective working relationships;
  • Follow the set procedures for making cash and EFTPOS sales.

Person Specification

  • Sympathetic to the aims and mission of The Salvation Army;
  • Experienced at leading a team in a customer service environment;
  • Able to relate to people from a diverse range of backgrounds;
  • A team builder and player;
  • Resilient, positive and people oriented;
  • Adaptable and able to work under pressure;
  • Computer and technology literate;
  • Physically fit, lifting will be required;
  • Full New Zealand driver’s licence.

Essential: When applying for a role with The Salvation Army you will be asked to disclose your vaccination status and provide proof.

Contact information

For more information about this role please contact Talana by email at


To apply please send your cover letter, CV (including referee details) and completed application form to:

Application form can be downloaded from:

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Closing date

Applications close by 12 noon on Thursday, 3 February 2022.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.