Family Store Team Leader | The Salvation Army

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Family Store Team Leader

  • Are you a people leader who loves variety and challenge? 
  • Have the skills to increase sales and implement operational processes? 
  • Want to join a great organisation AND make a difference in your community? 

About the Family Stores: 

Our nationwide network of over 130 Family Stores sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We are not your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell. 

About the Role: 

The Team Leader role is critical to our store’s success and primarily responsible for ensuring all team members are motivated, trained and working to the required expectations for the individual operational functions daily, as per national Family Store operational requirements. 

In addition to leading a successful store team, this role also works closely with the area manager as part of a senior operational team to support successful implementation of strategic directives. 

Our team leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people, increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.   

Key Responsibilities:  

  • Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience.  
  • Model and perform tasks within all the store’s operational functions, providing training opportunities and support to the team. 
  • Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice. 
  • Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors.  
  • Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues.  
  • Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements. 
  • Completion of day-to-day business, financial and administrative tasks effectively and accurately. 

Person Specification: 

  • A commitment to quality and outstanding customer and donor experience.  
  • A collaborative, positive and hands on leadership style with the ability to get alongside and support staff. 
  • Ability to motivate and direct a team to achieve goals with clear communication, energy and enthusiasm.  
  • Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targets. 
  • Physically fit and capable of regular lifting – this is a daily part of the role.  
  • Confident in using various retail and communications technology. 
  • An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army.  
  • Be comfortable working within set procedures but able to apply sound judgement when initiative is required. 
  • Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check. 

Our offer to you: 

  • A position within a long-standing, respected nationwide organisation  
  • Opportunities for growth and development  
  • A varied and fast paced role  
  • Enthusiastic team of likeminded people 
  • The chance to make a difference in your community  
  • A Friendly, fun team to work with  

Candidates should be adaptable, energetic, self-motivated and committed to our mission of ‘caring for people, transforming lives and reforming society’.  

Hours of work: Permanent, position. Please note, Family stores operate on public holidays. 

The starting salary for this role will fall between $50,382 and $52,596 per annum (or hourly rate of between $24.22 and $25.28) 


About The Salvation Army: 

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus.  

The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to cultural diversity and our Tiriti partnership.  

The Salvation Army is dedicated to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect. 


This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment! 

Please note, only suitable applicants will be contacted.