Good Loans Caseworker | The Salvation Army

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Good Loans Caseworker

Mt Wellington and Royal Oak, Auckland

Full-time – 37.5 hours per week

A unique opportunity to help provide ethical lending services with The Salvation Army.  The successful applicant will share a likeminded commitment to social justice values and have a great head for numbers. Along with an empathetic personal style of communicating, you will relish the role of delivering supportive client service.

About us

The Salvation Army (TSA) has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 2,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.

With strong social justice values in mind, one of the services we offer are Good Loans, an ethical service that provides low- and no-interest loans to people on limited incomes.

About the role

  • This is a full-time role of 37.5 hrs per week, working 3 days in our Mt Wellington Centre, and 2 days in our Royal Oak centre;
  • Providing Good Loans (NILS & StepUP) services to individuals & families, handling enquiries, and conducting financial conversations with clients which add to their financial capabilities;
  • Undertaking loan interviews, including preparing detailed budgets with clients which assess the client’s ability to afford loan repayments;
  • Processing loan applications, arranging signing of documentation, loan drawdowns and repayments;
  • Supporting clients who have difficulties maintaining their repayments;
  • Delivering services in an empathetic, appropriate, and competent manner, ensuring every client is valued and respected.

For more information about what we do

About you:

  • Demonstrated experience in either microfinance, lending, financial mentoring and/or experience in a social service environment is helpful;
  • As well as being financially savvy and able to give good information on money management, you’ll ideally understand how lending processes and loan assessments work;
  • Because our clients come from a diverse range of backgrounds and have complex needs, you’ll need to be comfortable building rapport with a wide variety of people. You’ll be an empathetic person, with a good appreciation for their needs and, of course, a strong desire to improve their social and economic wellbeing;
  • Along with your excellent written and verbal communication skills, you’ll have an eye for detail and be able to work independently at different sites.  A full drivers’ licence and clean criminal record are required. Combined experience in marketing and networking will help you raise awareness of the Good Loans program.  You’ll thrive on meeting and exceeding targets and be able to identify and work within The Salvation Army’s mission and values.

If all this sounds like you, we’d love to hear from you. There’s nothing like going to work every day knowing you’re improving someone’s situation and being a force for good in the community.

To apply for this role, please send your application form, cover letter along with your CV to:

Application form can be downloaded from:

Closing date for applications is Monday, 8th November 2021, unless the position is filled earlier.  Please note applications will be considered as they are received, and interviews may occur before the closing date.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.