Processing Team Leader | The Salvation Army

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Processing Team Leader

Rotorua Family Store
  • Do you have leadership experience?
  • Can you lead a team through change?
  • Want to make a difference in your community?

We have a new additional role within our team and so if this sounds like you, then apply today.  You are critical to our business and will be critical to leading a team through change. You will work closely with the Retail Team Leader and the Area Manager, with the goal to help grow the Mission funding that supports the local community. While the majority of your role will be leading the processing team, you will be required to work all aspects of the store roles including retail sales, cashing up, timesheets and HR/recruitment.

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 2,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

About the role

Our Rotorua Family Store sells a range of quality donated items and offer a free pick up of donated goods along with delivery of sold items. We are a front door for the work of the Salvation Army Corps in our community.

As our Processing Team Leader you will be responsible for overseeing the processing of our donated goods.  The permanent shifts would total 40 hours, five days per week including Saturday work. A degree of flexibility is required around hours and note that we sometimes operate on public holidays.

Your duties will include:

  • Work with people through change and develop a strong team environment
  • Ensure there is an efficient and effective donation processing operation
  • Rostering
  • Assist with the recruitment and training of new staff and volunteers
  • Develop strong working relationships within the team
  • Drive results
  • Actively maintain positive communication and effective working relationships
  • Ensure compliance with policies, particularly health and safety

You have a proven track record of being:

  • Process driven
  • Logical thinker
  • Excellent at customer service with a broad range of people, ideally with some retail experience
  • A clear communicator
  • Experience with problem solving
  • Developing respectful/reciprocal working relationships, can take a team on a journey with you.
  • Able to relate to people from a diverse range of backgrounds
  • Familiar with following health and safety procedures
  • Resilient, positive and people-oriented team player
  • Adaptable and able to work under pressure
  • Sympathetic to the aims and mission of The Salvation Army


Please email your CV (including referee names), covering letter, along with a completed application form to

Our application form can be downloaded from:

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance.

We encourage you to apply now. Applications are actively being considered as they are received.

Applications close Friday 24th Feb 2023.


The Salvation Army is a worldwide evangelical Christian church and human service provider.  It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus.  The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.