Referral and Intake Coordinator | The Salvation Army

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Referral and Intake Coordinator

Housing First Nelson Tasman
  • Be part of a new and innovative initiative;
  • Support innovative housing solutions for homeless people;
  • Amazing team culture and strong team support;
  • Transforming Lives and Reforming Society.

Permanent role, hours negotiable either 37.5 or 32 hours per week

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 2,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

Purpose of Housing First

Housing First is an exciting new collaborative programme being managed by The Salvation Army Nelson Tasman Bays Corps (TSA-NTB).  Housing First provides rapid housing and wrap around supports to people experiencing long-term homelessness in Nelson Tasman.

Housing First is a proven, internationally recognised approach to housing and supporting people who are experiencing homelessness and multiple, high and complex needs.

Housing First recognises that it is much easier for people to address complex needs, such as mental health and addiction once they are housed.

The approach is to provide housing quickly, then offer tailored support for as long as it is needed to help people stay housed and address the underlying support needs that led to their experience of homelessness.

Evidence shows that this model has been especially effective in helping people experiencing homelessness and high and complex needs stay housed and lead healthier, safer lives.

Purpose of the position

The programme works toward the goal of ensuring that homelessness in Nelson Tasman is rare, brief and non-recurring.

As the Referral and Intake Coordinator you will have a key role within a multi-disciplinary Housing First Team. The Referral and Intake coordinator will have a pivotal role in our team and will assist our team members to obtain the best outcome for our clients’:  setting up appointments, obtaining identification, ordering birth certificates, gathering information and updating our database and will be responsible for overseeing the day-to-day operations of a small office and team.

The Referral and Intake Co-ordinator will have already experience in logistic administration and reporting.

The Referral and Intake Coordinator is able to plan and schedule his/her own activities to accomplish the Housing First objectives, in conjunction with other members of the multi-disciplinary Housing First support team.

Person Specification

  • Proven excellence in administrative and IT processes (Microsoft Office champion!);
  • Experience of accounts payable and receivable administration;
  • Excellent interpersonal and communication skills (verbal, written and computer literacy);
  • Positivity, flexibility, confidence and compassion with a non-judgemental attitude;
  • Resilience, with the ability to work in an environment of chaos or unpredictability;
  • A team player with a positive attitude and loads of enthusiasm;
  • Be calm under pressure.

Essential: When applying for a role with The Salvation Army you will be asked to disclose your vaccination status and provide proof.

Contact information

For more information about this role please contact Jaap Noteboom on 021 319 364 or by email


To apply please send your cover letter, CV (including referee details) and completed application form to:

The Application form can be downloaded from:

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Closing date

Applications close by 12 noon on Wednesday, 15 December 2021.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.