Regular Giving Coordinator | The Salvation Army

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Regular Giving Coordinator

Cuba Street Wellington

37.5 hours per week, Monday to Friday

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 3000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is: Caring for people, transforming lives and reforming society.

Purpose of The Public Relations Department

With a Mission of ‘Caring for people, transforming lives, and reforming society’, The Salvation Army works to meet the holistic needs of people - physical, emotional and spiritual.  The Public Relations Department is responsible for Salvation Army brand management; marketing and promotion; fundraising (including donor relationship management), and mission resources & supplies.

In relation to the departments fundraising responsibilities, there are three core supporter groups which include individual supporters, corporate partnerships, and trusts & foundations. A broad number of products, channels and events are used to engage, communicate, and seek support from this wide supporter base.

Purpose of The Position

The Salvation Army has a Regular Giving Programme called ‘True Heroes’. This programme was launched in May 2016 with the goal of allowing The Salvation Army to build a sustainable and consistent source of income, and to allow those donors to be appropriately valued and nurtured. It is considered a vital part of the Army’s future fundraising growth.

The Regular Giving Coordinator is responsible for the following key processes to ensure that the Regular Giving Programme runs effectively and efficiently:

  1. Overall responsibility for the running of the True Heroes programme on a day-to-day basis;
  2. Working with the Supporter Care team to ensure all processes are being followed correctly;
  3. Liaising with the ‘True Heroes Programme’ key service providers to ensure they meet the standards and expectations of the Programme;
  4. Communicating regularly with the ‘True Heroes Programme’ donors via phone, email and post, ensuring they are properly valued and informed;
  5. Regular Reporting to the Supporter Care Manager on key ‘True Heroes Programme’ outcomes;
  6. Regular evaluation of the Regular Giving processes to highlight efficiencies and areas for improvement;
  7. Provide administrative support to the Supporter Care Team as required.

Key Competencies:

  • Evidence of previous administration experience;
  • Excellent phone manner and ability to build rapport with people;
  • Proven ability to deal with people via phone or email and resolve any issues that arise;
  • Good organisational skills and ability to work to a plan, while managing competing priorities;
  • Ability to communicate and build positive relationships with external partners;
  • Experience with using a database, previous iMIS experience a bonus;
  • Confident user of MS Word and Excel;
  • Able to problem solve.


For more information about this role please contact John Short on 04 382 0765 or by email


To apply please send your cover letter, CV (including referee details) and completed application form to:

Our application form can be downloaded and needs to be included as part of your application.

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Closing date

Applications close by 5.00pm on 8 July 2020

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.