Retail Assistant | The Salvation Army

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Retail Assistant

Papamoa Family Store, Papamoa, Tauranga
  • Do you have experience in retail and excellent customer service?
  • Do you want a job with purpose that gives back to the community?
  • Do you love engaging with the community and working with a great team?

We have a part-time position available for 28 hours per week, Tuesday to Saturday. Some flexibility may be required.

About The Salvation Army

The Salvation Army has been transforming lives since 1865. We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005. The Army has over 3,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer. The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

About the role

You will be joining an experienced team leader. The role will assist with all aspects of our operation.

Key tasks:

  • Provide exceptional customer service and encourage repeat custom of both our shoppers and donors;
  • Develop a knowledge of merchandise available for sale and the pricing strategy;
  • Process donated goods to identify quality goods and get these efficiently onto the shop floor;
  • Work alongside the manager to enhance the appearance of merchandise displays;
  • Be accurate on the till and with other required record keeping;
  • Be comfortable working with set procedures while also able to apply sound judgement when initiative is required.

Part of the role will be to help process, sort and price incoming donations. Light lifting is involved, and the applicant would need to be physically fit and capable of performing such tasks.

Once you are trained you will at times give guidance to volunteers, ensuring high standards of customer service and store presentation are maintained.

Person Specification

  • An engaging and positive, people-focused manner;
  • Experience in customer service;
  • Comfort with cash handling and banking;
  • Reputation for reliability and great work ethic;
  • The ability to relate to people form a diverse range of backgrounds;
  • Sense of fun and style.


To apply please send your cover letter, CV (including referee details) and completed application form to:

Our application form can be downloaded from:

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Closing date

Applications close by Monday, 25 January 2021.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.