Retail Assistant (Casual) | The Salvation Army

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Retail Assistant (Casual)

Papamoa Family Store
  • Create value from our donations;
  • Job with a purpose that gives back to our communities;
  • Hands on and never be bored.

Our Papamoa store provides quality clothing, linen, furniture and great household items. Join our team of staff and volunteers who have the combined goal of raising funds for The Salvation Army mission for the benefit of the local community. We are looking for a Casual Retail Assistant to join our team. We need someone who can be available for staff absences and holidays, especially over the summer. You will need to be available for all of January, plus some statutory days. You will have a collaborative approach and be a team player as you work closely with your colleagues to achieve desired outcomes.

About the role

You will:

  • Provide exceptional customer service and encourage repeat custom of both our shoppers and donors;
  • Develop a knowledge of merchandise available for sale and the pricing strategy;
  • Process donated goods to identify quality goods and get these efficiently out on the shop floor;
  • Work alongside the manager to enhance the appearance of the merchandise displays;
  • Be accurate on the till and with other record keeping required;
  • Be comfortable working with set procedures but able to apply sound judgement when initiative is required.

Part of the role will be helping to process, sort and price incoming donations. Lifting is involved and the successful applicant would need to be physically fit and capable of performing such tasks.

Once you are trained you will at times give guidance to volunteers, ensuring high standards of customer service and store presentation are maintained.

Person Specification

You will bring your:

  • Engaging positive people-focussed manner;
  • Experience in customer service;
  • Comfort with cash handling and banking;
  • Reputation for reliability and having a great work ethic;
  • The ability to relate to people from a diverse range of backgrounds;
  • Sense of fun and style.

If you are adaptable, committed to making a difference, enjoy customers and work hard then we want to hear from you.


Please email your CV (including referee names) and covering letter along with a completed application form to

We encourage you to apply now. Applications are actively being considered as they are received.

Our application form can be downloaded from:

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance.

Closing date

Applications close by Sunday, 31 October 2021.

The Salvation Army is a worldwide evangelical Christian church and human service provider.  It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus.  The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.