Retail Assistant/Relief Driver | The Salvation Army

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Retail Assistant/Relief Driver

Willis St Family Store

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London.  We are a registered charity under Charities Act 2005.  The Army has over 3000 officers and employees in New Zealand, Fiji and Tonga and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is: Caring for people, transforming lives and reforming society.

We have a full time permanent role in our Willis St Family Store. The role is for 40 hours a week.

You will need to be able to:

  • Provide exceptional customer service and encourage repeat custom of both our shoppers and donors;
  • Develop a knowledge of merchandise available for sale and the pricing strategy;
  • Process donated goods to identify quality goods and get these efficiently out on the shop floor;
  • Work alongside the manager to enhance the appearance of the merchandise displays;
  • Be accurate on the till and with other record keeping required;
  • Be comfortable working with set procedures but able to apply sound judgement when initiative is required.
  • Drive with confidence around innercity Wellington in a manual gearbox truck.  
  • Team lift furniture and donations from customers homes

Part of the role will be helping to process, sort and price incoming donations. Lifting is involved and the successful applicant would need to be physically fit and capable of performing such tasks.

Once you are trained you will at times give guidance to volunteers, ensuring high standards of customer service and store presentation are maintained.

Person Specification

You will bring your:

  • Engaging positive people-focussed manner;
  • Experience in customer service;
  • Comfort with cash handling and banking;
  • Reputation for reliability and having a great work ethic;
  • Ability to relate to people from a diverse range of backgrounds;
  • Sense of fun and style;
  • Confidence in driving a 6 gear manual truck (Class 1 Licence) in Wellington Central and beyond.

If you are adaptable, committed to making a difference, enjoy customers and work hard then we want to hear from you.

This is a vacant role and so we need to find the perfect person as soon as we can.


To apply please send your cover letter, CV (including referee details) and completed application form to:

Our application form can be downloaded and needs to be included as part of your application.

Applicants for this position will need to have NZ residency or a valid NZ work visa. 


The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.