Support Worker | The Salvation Army

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Support Worker

Supportive Accommodation, Epsom Lodge, Auckland
  • Be part of the solution to the housing crisis
  • Mixture of residential and community work
  • For weekday 3:30 pm – midnight shifts

Permanent, Full time.

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 2,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

Epsom Lodge Supportive Accommodation

Epsom Lodge is an 84-bed supportive accommodation residential facility in Auckland for men and women. Our tangata whaiora have housing needs, often (but not always) accompanied by addiction, mental health and relationship issues. We provide 12 or more weeks emergency accommodation, support and after care to assist in finding suitable long-term accommodation and begin the journey of addressing other life goals.

About the role

We are seeking a friendly and approachable person to help keep the Lodge running efficiently and effectively. Support workers keep our house running, supporting our whaiora in their day-to-day needs. Support workers must be willing to work within Te Ao Māori competencies.

Key tasks

  • Client support, including advocacy with external agencies and transport to appointments
  • Administering medications
  • Case note writing
  • Daily living tasks and housekeeping support
  • Administration and office support

Email for a Job Description

Person Specification


  • Mental Health/Addictions/Social Service Certificate level 4 or equivalent
  • NZ Full Drivers’ Licence

Key Competencies/Person Specification

  • Good written and oral communication skills, including ability to write adequate records and reports
  • Good Computer Skills
  • Maintains professional standards
  • Works well as a team member. Good working relationships with staff and consumers
  • Good organisational and administration skills
  • Displays good understanding cultural awareness and practice
  • Understanding of, respect for, and ability to work with The Salvation Army’s mission, principles, and Christian ethos
  • Ability to demonstrate knowledge and application of principles of the Treaty of Waitangi
  • Shows a commitment to continuously seek opportunities to explore different and innovative approaches to work
  • Commitment to continuing professional development
  • Good physical fitness
  • Flexibility with working extra hours as and if required
  • Sense of humour

Contact information

For more information about this role please contact Mike Bryan (09) 524 0252 or email


To apply, please download and complete an application form from:

and send the completed application with your cover letter and CV (including referee details) to:

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Police Check.

Closing date

Applications close by 3:00 pm on Wednesday, 28 September 2022

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.