Team Leader – Senior Leadership Role | The Salvation Army

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Team Leader – Senior Leadership Role

Family Store, Paraparaumu
  • Support our local community
  • Bring your authentic and enthusiastic self to life!

Full Time position

We are looking for a savvy and dynamic team leader who can lead from the front and can lead a fantastic team of staff and volunteers. You will assist in processing the generous donations from our community and to make sure that all donors and customers alike are treated with the respect that they deserve.

About the Role

This is no ordinary retail role as you will take charge of pricing and will deal with the complexities of processing the flow of donated goods.

Our ideal family store team leader will be a hands-on operator, with proven abilities to motivate and lead people. You will be excited by the privilege of funding the mission of The Salvation Army through smart retailing decisions, and possess the ability to implement processes which make for the smooth running of the store.

You would have strong people skills – with the ability to lead and motivate a team of volunteer and paid staff, offering excellent customer service while being compassionate to all our customers and their varying needs. You will also be committed to maintaining strong links between the Family Store and other Salvation Army Programmes.

Your duties will include:

  • Building and maintaining excellent customer and donor relationships;
  • Ensuring the store meets key performance indicators in all key areas;
  • Setting the direction through effective leadership and the pursuit of operational excellence;
  • Delivering exceptional customer service led from the shop floor;
  • Leading and developing a team ensuring key relationships are maintained and developed;
  • Actively maintaining positive communication and effective working relationships.

Person Specification

  • A relevant qualification and a minimum of 3 years retail leadership and customer service experience;
  • Sound performance management experience;
  • Highly tuned organisation ability;
  • Ability to be hands-on in a physically demanding role at times;
  • Current clean drivers’ licence (desirable);
  • Sympathetic to the aims and mission of The Salvation Army.


To apply please send your cover letter, CV (including referee details) and completed application form to:

Our application form can be downloaded and needs to be included as part of your application.

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check.

Closing date

Applications close by 12 noon on Wednesday, 30 September 2020.