Team Leader | The Salvation Army

You are here

Team Leader

Taupo Family Store
  • Are you a retail superstar with leadership experience? 

  • Are you self-driven to increase sales and success? 

  • Do you want to work for a great organisation with an awesome team? 

  • Do you have experience with second hand goods? 

This is a fantastic leadership role offering variety, extensive people interaction and the opportunity to find meaning and purpose in what you do, because it makes a positive difference in people's lives.  

Salary Band: The likely salary for this role will be between $50k - $60k. 

About The Salvation Army 

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 3,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society. 

About the role 

The Family Store Retail Team Leader will provide vital support and assistance implementing strategic direction and operations, leading the retail performance of the Family Store to meet agreed financial and operational targets. As such, the Team Leader will work closely with the Waiariki Family Store Area Manager and will operate applying sound judgement and supporting operational excellence. 

The permanent shifts would total 40 hours, five days per week including Saturday work. A degree of flexibility is required around hours and note that we sometimes operate on public holidays. 


  • A relevant qualification and a minimum of 2 years retail or customer service experience. 

  • Current clean driver’s licence (desirable).  

Person Specification 

The appointee would be able to demonstrate: 

  • A relational people approach; with strong operational skills to work well in a team to achieve goals, with the energy, passion and competencies to turn vision into reality. 

  • Able to relate to people from a diverse range of backgrounds, sensitive to ethnic, cultural and issues; and to build long term positive working relationships. 

  • Well organised with ability to prioritise multiple tasks and especially those that will create maximum financial return  

  • Be flexible with duties, as these will be many and varied  

  • Ability to remain calm and objective under pressure 

  • A business focused attitude, with a good knowledge of sales/retail. 

  • Goal and target focused and able to evaluate and analysis numerical data to inform decisions. 

  • The ability to communicate effectively, verbally and in writing. 

  • An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army. 

  • Creative, with an eye for presentation and layout. Merchandising experience desirable.  

  • Willingness to contribute to the mission of The Salvation Army. 

Useful qualities: 

  • An understanding of legislation relating to employment (eg Holidays, Privacy and Employment Relations Acts) and to the retail sector (eg Consumer Guarantees Act). 

  • Knowledge of the Salvation Army structure and systems 

  • Experience providing a positive influence and support from a ‘second in command’ position. 

Contact Information 

For more information about this role please contact Tracey Hickey by email at 


Please email your CV (including referee names), covering letter, along with a completed application form to 

Our application form can be downloaded from: 

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance. 

Applications close 12 noon, Friday 7th April 2023. We encourage you to apply now. Applications are actively being considered as they are received. 

The Salvation Army is a worldwide evangelical Christian church and human service provider.  It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus.  The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. 

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership. 

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.