Territorial Director of Quality Assurance and Risk Management | The Salvation Army

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Territorial Director of Quality Assurance and Risk Management

THQ Business Section, Wellington
  • Design, implement and lead a Quality Assurance and Risk Management team;
  • Be a significant influencer in one of NZ’s largest and most diverse employers;
  • Be someone who makes a significant difference within a not for-profit organisation who helps tens of thousands of people in NZ, Fiji, Tonga and Samoa.

37.5 hours per week, usually Monday to Friday.

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity, in NZ under the Charities Act 2005.  The Army has over 3,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

The Salvation Army is an Equal Opportunity Employer, providing an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect. 

We have a diverse range of services ranging from churches to social services including addiction treatment and recovery, foodbanks, social work, provision of accommodation and prisoner reintegration.  We also have an extensive network of retail outlets, undertake farming, run an Outdoor Adventure Centre and provide training both within our Early Childhood Education Centres and at tertiary level. 

About the Department

This department will report to and advise Governance and Management. It will ensure The Salvation Army develops and implements a comprehensive Organisational Risk programme across four countries (New Zealand, Fiji, Samoa and Tonga).  This will encapsulate Enterprise Risk, Health & Safety Risk and fit for purpose Internal Audit (Organisational Assurance) processes that enable an ongoing Quality Assurance model of continuous improvement ensuring that risk awareness and mitigation is embedded into the ongoing daily life at all levels of The Salvation Army.

About the role

You will lead a department of six people, transforming it into that of a Quality Assurance and Risk Management focus.  You will be line managed through the office of the Territorial Secretary for Business Administration. Functional relationships will include key people internally including Trustees, Directors and Managers across all departments. Externally, you will work with external auditing agencies, industry consultants and external funders including the Government.

Key tasks

  • Transform a department whose traditional focus has largely been on internal financial audit, joined lately by a growing emphasis on Health and Safety and the beginning of a journey into Risk Management;
  • Design and lead a fit for purpose Quality Assurance/Organisation Assurance Programme;
  • Ensure a best practice and pragmatic Health & Safety programme;
  • Create a fit for purpose Risk Management programme including Risk Management Policy, Framework, Registers and Electronic Systems that capture detail required at client level but rolls up to the top ten required at Governance level;
  • Design and ensure training and education across the four countries.

Person Specification

  • Tertiary qualification in a relevant discipline;
  • Experience in Quality Assurance, Risk Management, Health & Safety;
  • Working knowledge in Quality Improvement Methodologies;
  • Experience in Auditing and Compliance;
  • Experience in all aspects of Risk Identification and Management;
  • Working Knowledge in Risk Management Methodologies;
  • Working Knowledge of relevant Legislation, not limited to: Health & Safety at Work Act 2015/Vulnerable Children’s Act 2014/Privacy Act 2020/NZ Trusts Act 2019/Charities Act 2005;
  • Working Knowledge of relevant Compliance Standards, not limited to: Health & Disability Standards/Social Service Accreditation Standards, Health Information Privacy code 2020;
  • Working knowledge of medication management systems (Medicine administration Guide for Community Residential and Facility based respite Services - Disability, Mental Health and Addiction;
  • An understanding of Finance Auditing;
  • The ability to relate to people with sensitivity, care, and patience;
  • Good written and oral communication skills, including the ability to write adequate records and reports;
  • The ability to review documents from a Risk perspective;
  • Computer literate;
  • Commitment to continuing professional development;
  • Presentation and training skills;
  • An understanding of policy, strategy, and systems;
  • Tact, discretion, and confidentiality;
  • Works well as a team member;
  • Good working relationships with staff, consumers/service users/peers;
  • Self-organising: good organising and administration skills;
  • Cultural awareness;
  • Understanding of, respect for, and the ability to work with The Salvation Army's mission, principles, and Christian ethos;
  • Flexibility;
  • Clean full drivers’ licence.

Contact information

For more information about this role please contact Kirsty McLaren on (04) 499-5303 or kirsty@mclaren.co.nz


To apply please send your cover letter, CV (including referee details) and completed application form to: kirsty@mclaren.co.nz

Application form can be downloaded from: http://www.salvationarmy.org.nz/about-us/career-opportunities 

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Closing date

Applications close by Sunday, 16 May 2021.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.