Transitional Housing Kaiwhakatere (Navigator) | The Salvation Army

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Transitional Housing Kaiwhakatere (Navigator)

Whakatāne Salvation Army
  • Journey with whānau as they transition into long term sustainable housing
  • Work with people from different walks of life
  • Make a real difference in our community
  • Grow your social service and case-work skills

This fixed-term position till 30 June 2023 for 37.5 hours per week, with the potential for an extension.

About The Salvation Army

The Salvation Army has been transforming lives since 1865.  We work in over 130 countries, coordinated by our International Headquarters in London and we are a registered charity under the Charities Act 2005.  The Army has over 2,000 officers and employees in New Zealand, Fiji, Tonga and Samoa and is recognised as a high value employer.  The mission of The Salvation Army in New Zealand, Fiji, Tonga and Samoa is caring for people, transforming lives and reforming society.

About The Salvation Army Whakatāne

The Salvation Army Whakatāne provides many services to our community including Transitional Housing, Food Bank, Community Ministries, and Programmes for Youth and Children. The successful candidate will join a diverse team who loves our community. You will be working collaboratively alongside another Kaiwhakatere and a Property Coordinator, with oversight and input from an experienced Social Worker.

About the role/job description

The Salvation Army Whakatāne provides 12-week transitional housing for 30 whānau across 12 houses and 18 units. This role involves working with a case-load of around 10-15 whānau to support them while they are in our transitional housing to find long-term sustainable housing. You will also provide ongoing support to whānau for a period of time after they transition out of our housing.

Key tasks

  • Work intensively with whānau living in Transitional Housing to prepare them to successfully transition into long term sustainable housing
  • Show acceptance, inclusion and genuine interest in people and validate their story and aspirations
  • Connect clients to programmes offered by the Salvation Army and other community agencies
  • Keep accurate records of case-work

Person Specification


  • An understanding of, and a heart for social justice issues
  • A high level of empathy and personal integrity
  • Ability to focus on the needs of the person and whānau, looking beyond the immediate presenting issue
  • A commitment to embracing bicultural practice
  • Excellent organisation and time management skills
  • Ability to work collaboratively to ensure the best outcomes for whānau
  • Competency in computer usage
  • A willingness to grow and develop your case management skills
  • The ability to relate positively and communicate effectively with a wide range of people
  • A full drivers licence
  • A clean criminal record


  • Previous social service experience
  • Relevant Level 3 or 4 qualification

We strive to build a team that reflects the diversity of the community we work in so we encourage applications from traditionally underrepresented groups.

Contact information

For more information about this role please contact Lexee Dunlop on 027 540 1160 or by email


To apply please send your cover letter, CV (including referee details) and completed Application form to:

Application form can be downloaded from:

Applicants for this position will need to have NZ residency or a valid NZ work visa.  All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police Check (where applicable).

Applications close by 12 noon on Friday, 30 September 2022.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is committed to cultural diversity, and in New Zealand, our Tiriti partnership.

The Salvation Army is committed to ensuring the safety and wellbeing of vulnerable people, including children, and upholding their rights to protection from abuse and/or neglect.