The ability of consumers to effectively use and experience the electricity market varies across the New Zealand population. Socially mobile and better-resourced households often have multiple ways to express their priorities to the industry and stakeholders.
This review should give priority weighting to the views of those who have traditionally not manoeuvred well through the electricity market, financially constrained and vulnerable households.
These people, often do not have an active voice regarding the issues impacting them, problems which predominate are reliable supply, price and ease of understanding and making changes to their supply arrangements. This review should give intense weighting to these issues when reporting to Government.