To arrange a pick up of your donations, please complete the form below. Local staff will endeavour to contact you within two business days to arrange pick up.
Family Stores are able to collect donated goods from your home in Auckland and in other regions of New Zealand. Donation pick-up services are open with social distancing throughout the entire country. In order to pick up donated goods at your home, you must be able to leave the goods in a safe place for contactless pick-up outside of your home. Family Stores staff will not enter homes for safety reasons.
Trucks collecting donated goods are experiencing delays longer than normal.