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Royal Commission

Royal Commission of Inquiry into Historical Abuse in State Care & in the Care of Faith-based Institutions
Royal Commission of Inquiry

Important information on Redress Hearing: The Abuse in Care Royal Commission of Inquiry would like to hear from you to ensure your story is heard.

The Salvation Army is strongly committed to working with the Royal Commission into Historical Abuse into Care. 

‘It causes us deep sorrow that a few people connected with The Salvation Army have caused pain and lasting harm to children and other vulnerable people in our care,’ says The Salvation Army's Royal Commission Response Officer, Major Christina Tyson.

‘As these historical crimes have come to light—as people have courageously told their stories – we have had a policy of listening, saying sorry and making appropriate redress for their suffering. We have endeavoured to pursue a survivor-led approach in our responses to people.’

The Salvation Army is committed to doing its utmost to ensure the protection of those in our care and has a no-tolerance policy for anyone who offends against children, young people and vulnerable people within our organisation.

The Salvation Army has stringent policies that it expects everyone associated with The Salvation Army to follow without exception. This includes Criminal History Checks for staff and volunteers, a Keeping Children Safe Child and Young Adults’ Protection Policy, a Sexual Misconduct and Complaints process, guidelines for the Management of Sex Offenders in Salvation Army Fellowships, and a Salvation Army Respect Policy. Failure to adhere to these policies will result in disciplinary action.

Crown agencies have lifted confidentiality obligations on survivors of abuse in State care arising from settlement agreements with the Crown. Since 2003, The Salvation Army has not required survivors to keep settlement details confidential, but in respect of earlier settlements, The Salvation Army does not require survivors to keep these details confidential—unless, of course, the survivor wishes to.

‘Survivors should feel free to engage with the Royal Commission as they wish, including disclosing the detail of settlement arrangements and their experiences during the overall settlement process.  The Salvation Army believes it is important that people can speak about their experiences as well as the overall claim process and their dealings with us if they wish,’ says Major Tyson.

‘The Salvation Army supports the Royal Commission and will fully cooperate with its investigations. We understand and value its goals of bringing understanding and accountability. We pray that the Royal Commission will also bring healing for survivors.’

Key Contact Information

The following information has been made available from the Royal Commission:

Important information on Redress Hearing

Your voice will make a difference in shining a light on abuse and neglect and contributing to a better future for state and faith-based care in New Zealand.

Have you experienced or do you have information about abuse in faith-based institutions such as a church or religious school between 1950-1999?

The Royal Commission’s Faith-based Redress Hearing will run from Monday 23 November to Friday 11 December 2020

This hearing will focus on the redress processes of the Catholic Church, Anglican Church and the Salvation Army. If you have made a claim about abuse in any of these institutions, The Abuse in Care Royal Commission of Inquiry would like to hear from you to ensure your story is heard.

If you have experienced abuse in other faith-based denominations or institutions (such as a different church or a religious school), and would like to add your voice to the Royal Commission’s investigation of abuse in Faith-based institutions and redress processes, please contact 0800 222 727 or email or write to us at:

Royal Commission of Inquiry
PO Box 10071
The Terrace, Wellington 6143.

The Royal Commission has rescheduled its hearing dates for the Redress Hearing due to COVID-19.

The new dates are:

  • State Redress Phase 1: Monday 21 September to Tuesday 6 October
  • State Redress Phase 2: Monday 19 October to Tuesday 3 November
  • Faith-Based Redress: Monday 23 November to Friday 11 December  

Frequently asked Questions

Why do we want to hear from you? 
The Royal Commission under its Terms of Reference is considering the adequacy of redress and what needs to be done to support people who have been abused or neglected in Faith-based (or State) institutions. Hearing from people who experienced abuse and neglect in institutions will help us to build a picture of what happened to those who made allegations or complaints or took civil proceedings relating to having been abused in Faith-based care.

Who do we want to hear from?
We want to hear from survivors and others who have been involved in making claims of abuse while in Faith-based care. This could be complaints directly to a Church or a Faith-based Institution, or by filing civil proceedings in Court or the Human Rights Review Tribunal. 

We also want to hear from victims about their experience in seeking and receiving redress or justice. This could be monetary or non-monetary processes. We welcome hearing from other people who might have information to share about a claim of abuse in Faith-based care including family or whānau of the claimant, a legal representative or advocate.

If you have been involved in claims relating to the Catholic Church, Anglican Church or Salvation Army, and would be interested in being considered by the Royal Commission to give evidence at a public hearing into Faith-based redress, we would also like to hear from you by 21 June 2020.

Will support be available?
Yes. If you register with the Royal Commission, wellbeing and legal support can be provided, if you need it.   Further information is provided at: and through our Contact Centre.

Can I be heard if I experienced abuse in a State-based institution?
Survivor witnesses have already been briefed for the State redress public hearings. We still welcome hearing from you if you would like to share information about seeking redress for abuse or neglect in State care and invite you to register for a private session or provide a written account. Further information

If you need further information about the Royal Commission, please contact 0800 222 727 or email or write to:

Royal Commission of Inquiry
PO Box 10071
The Terrace, Wellington 6143.